Estimated Shipping Times
Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.
The estimated delivery time frames are:
For customers in VIC - approximately 3-5 working days;
For customers in NSW, SA, ACT - approximately 4-8 working days;
For customers in QLD, NT,WA and TAS - approximately 7-10 working days.
Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below:
- For VIC customers, in approximately 8 - 13 working days;
- For NSW, SA, ACT customers, in approximately 10 - 15 working days;
- For QLD, NT, WA, and TAS customers, in approximately 12 - 19 working days
Delivery time only starts after payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
For more information please refer to our Shipping Policy.